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<p id="isPasted">If your gift box is missing products or add-ons, please send us an email to <a href="mailto:info@celebrationbox.co.nz">info@celebrationbox.co.nz</a> with your order number and a photograph of how the gift box was received and we can help you from there.&#xA0;</p>

If your gift box is missing products or add-ons, please send us an email to info@celebrationbox.co.nz with your order number and a photograph of how the gift box was received and we can help you from there.

Gift Box missing products or add-ons

Help Centre

Customer Service

Hi there...

Can I make changes to my order? (e.g. note, delivery date)

Why didn't my order arrive on the delivery date I selected?

Gift Box different from the photo

Gift Box has the wrong product(s) inside it

Box sent out, but couldn’t be delivered due to wrong person, no contact person, incorrect addresses provided or no accessibility

Gift Box not delivered for 2+ days (during the delivery process)

Cancellation Policy

Cancellations

What areas do you deliver to?

How do I select a delivery date?

What if I need to request a delivery time?

Can you deliver to PO Boxes, Apartments and Rural Addresses?

Is my order Anonymous?

What happens if I made an order for perishable goods and I am a Rural (RD) Address?

What happens if the recipient isn’t home?

How much is delivery?

Delivery

How long are your Gift Cards Valid for?

Payment Queries

100,000th Customer Giveaway - Terms & Conditions

Health & Safety - Covid-19

Can you make custom boxes?

Do your boxes have nuts or traces of nuts?

Personalised message information

General

Do you accept large custom Corporate or PR orders?

Corporate or PR Boxes

Cookies

Sold Out Gift Boxes

Donuts

Loose Candy

Slices

Brownies

Cakes

Nutritional Information/Allergens

Gift Box missing products or add-onsUpdated 10 months ago