Customer Service
Hi there...
Hi there,. How can we help?
Can I make changes to my order? (e.g. note, delivery date)
Once you have made your order, you will have 30 minutes to edit your order details. If it's been past 30 minutes then you will need to email us immediately at [email protected] to discuss potential changes. We can't guarantee we'll get your m
Why didn't my order arrive on the delivery date I selected?
As we use a third party courier company for Nationwide Delivery and Local Delivery, we can never 100% guarantee your delivery date, however we ensure the timing on our end as much as possible to give your parcel the best chance of arriving on your se
My gift box different from the photo
If you feel as if your box is very different from the photo, please email [email protected] a photo of how your box was received. Please keep in mind that every Celebration Box is handmade and some of the products are seasonal, limited editio
My gift box is missing products or add-ons
If your gift box is missing products or add-ons, please send us an email to [email protected] with your order number and a photograph of how the gift box was received and we can help you from there.
My gift box has the wrong product(s) inside it
If your gift box has the products or add-ons, please send us an email to [email protected] with your order number and a photograph of how the gift box was received. Please keep in mind that every Celebration Box is hand made and some of the p
Box sent out, but couldn’t be delivered due to wrong person, no contact person, incorrect addresses provided or no accessibility
Perishable Goods (Donuts & Fresh Food Flowers). If you wish for us to resend a new replacement box, we will need to charge the price for a new box. This is because we have already done our part and sent the box out according to the instructions you h
Gift Box not delivered for 2+ days (during the delivery process)
If your gift box contains perishable items (e.g. donuts, flowers) and has been in the delivery process (from the date and time it was scanned/picked up by the delivery driver, to the date it has been delivered), please email [email protected]
Sold Out Gift Boxes
We are so sorry that the gift box you are after is sold out :(. Please keep an eye out for it's restock, we usually have gift boxes restocked within 24 hours unless we have issues with products.