Customer Service

Hi there...

Hi there,. How can we help?

Can I make changes to my order? (e.g. note, delivery date)

Once you have made your order, you will need to email us immediately at [email protected] to discuss potential changes. We can't guarantee we'll get your message in time, but if we do, we will certainly do our best to change things over for y

Why didn't my order arrive on the delivery date I selected?

As we use a third party courier company for Nationwide Delivery and Local Delivery, we can never 100% guarantee your delivery date, however we ensure the timing on our end as much as possible to give your parcel the best chance of arriving on your se

Gift Box different from the photo

If you feel as if your box is very different from the photo, please email [email protected] a photo of how your box was received. Please keep in mind that every Celebration Box is hand made and some of the products are seasonal, limited editi

Gift Box missing products or add-ons

If your gift box is missing products or add-ons, please send us an email to [email protected] with your order number and a photograph of how the gift box was received and we can help you from there.

Gift Box has the wrong product(s) inside it

If your gift box has the products or add-ons, please send us an email to [email protected] with your order number and a photograph of how the gift box was received. Please keep in mind that every Celebration Box is hand made and some of the p

Box sent out, but couldn’t be delivered due to wrong person, no contact person, incorrect addresses provided or no accessibility

Perishable Goods (Donuts & Fresh Food Flowers). We can provide a 30% refund of the total purchase price, or if you wish for us to resend a new replacement box, we will need to charge 70% of the price for a new box. This is because we have already don

Gift Box not delivered for 2+ days (during the delivery process)

If your gift box contains perishable items (e.g. donuts, flowers) and has been in the delivery process (from the date and time it was scanned/picked up by the delivery driver, to the date it has been delivered), please email [email protected]