Our customer service team works Monday - Friday 9am - 4pm and will respond to enquiries within 24 hours. We DO NOT operate over the weekend. If you have emailed us over the weekend, we will respond as soon as we are back in office on Monday.
Once you have made your order, you will need to email us immediately at [email protected] to discuss potential changes. We can't guarantee we'll get your message in time, but if we do, we will certainly do our best to change things over for y
As we use a third party courier company for both our Nationwide Delivery and Auckland Same Day Delivery, we can never 100% guarantee your delivery date, however we ensure the timing on our end as much as possible to give your parcel the best chance o
If you feel as if your box is very different from the photo, please email [email protected] a photo of how your box was received. Please keep in mind that every Celebration Box is hand made and some of the products are seasonal, limited editi
If your gift box is missing products or add-ons, please send us an email to [email protected] with your order number and a photograph of how the gift box was received. We can refund for missing add-ons.
If your gift box has the products or add-ons, please send us an email to [email protected] with your order number and a photograph of how the gift box was received. Please keep in mind that every Celebration Box is hand made and some of the p
Perishable Goods (Donuts & Fresh Food Flowers). We can provide a 30% refund of the total purchase price, or if you wish for us to resend a new replacement box, we will need to charge 70% of the price for a new box. This is because we have already don
If your gift box contains perishable items (e.g. donuts, flowers) and has been in the delivery process (from the date and time it was scanned/picked up by the delivery driver, to the date it has been delivered), please email [email protected]