Payment QueriesUpdated 2 years ago

Celebration Box offer variants of payment options.

• Credit Card 
• Poli. Internet Banking 
• Afterpay
• Laybuy

If you have previously purchased on a Shopify website (not necessarily Celebration Box), Shopify recognises your details (customer/credit card) and to streamline the purchase Shopify will preauthorise the purchase so that you can check out faster.   

How this shows up for the customer is the charge will show up on their Credit Card statement.  However, if the purchase isn’t completed this charge will automatically reverse. This can occur where a customer is adds an item to the cart, but then doesn’t complete the order.

The customer will know if they have completed the purchase as we would have emailed them a confirmation order.  If you don’t get this, the purchase was not completed and the charge will be reversed.

For the customer, they will need to wait and the charge will be automatically reversed.  If the customer wants to avoid this, they can click out of Shop Pay (which is Shopify Merchant Name) and ‘pay manually’ which means the customer will need to enter in their credit card/or pay via Afterpay or one of our other payment methods.